TERM & CONDITIONS
PURCHASING & SHIPPING
HOW YOUR PAYMENT IS PROCESSED
Your payments are processed through Wix Payments and comply with the Payment Card Industry Data Security Standards (PCI DSS).
The PCI DSS is the highest information security standard for organizations or companies that accept credit card payments. This standard provides protection of the privacy and confidentiality of the card's data used to complete the online transaction.
PCI Compliance helps to create a secure environment by improving the quality of the cardholder data in order to reduce the rate of credit card fraud cases. In addition, it ensures that the data for each payment is stored securely in a tamper-proof manner.
PURCHASING WITH A DEPOSIT
If you would like to purchase an original painting over £500 you are welcome to purchase in stages. You may pay a 50% deposit to reserve your painting. The balance can be paid the following month or in 2 monthly payments of 25% each. Please contact me if you are interested in this option. Usual shipping costs and return policy will apply.
SHIPPING
ESTIMATED DELIVERY TIMES
The paintings will be packed and shipped within 5 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight. Most UK deliveries arrive within 2 days from time of shipping. Please allow 7 working days in total.
*Note: At the current time shipping costs and delivery times are varying significantly due to Covid-19 restrictions, especially on air freight. If the actual cost of shipping or delivery time is significantly more than estimated I will contact you in advance.
INCLUDED SHIPPING COSTS
Each painting has an estimated shipping cost included at checkout based on the size of the work and your location.
*Note: At the current time shipping costs and delivery times are varying significantly due to Covid-19 restrictions, especially on air freight. If the actual cost of shipping or delivery time is significantly more than estimated I will contact you in advance.
PICK-UP FROM LONDON STUDIO
If you are London based you may find it more convenient to pick-up directly from my studio. Once you have placed your order I will email you with a time for you to collect.
INTERNATIONAL SHIPPING
I can ship to most countries, although it will take longer to arrive depending on your location. If your location is restricted please opt for the ‘pick up’ option at Checkout. I will then email you and we can discuss the shipping options.
Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.
For our European friends, it’s not clear what extra charges will be made for EU customers. As I don’t want you to have unexpected charges made for VAT, customs charges or extra handling charges, please follow the advice above for International shipping. I will then email you and we can discuss the shipping options.
*Note: At the current time shipping costs and delivery times are varying significantly due to Covid-19 restrictions, especially on air freight. If the actual cost of shipping or delivery time is significantly more than estimated I will contact you in advance.
PRIVACY POLICY
WHAT TYPE OF INFORMATION DO WE COLLECT?
We receive, collect and store any information you enter on our website or provide us with in any other way.
In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information).
HOW DO WE COLLECT INFORMATION?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
WHY DO WE COLLECT YOUR PERSONAL INFORMATION?
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with order information and Newsletter updates.
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
HOW DO WE STORE, USE, SHARE AND DISCLOSE YOUR PERSONAL INFORMATION?
Kate Burnett is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell paintings and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by Kate Burnett adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
HOW DO WE COMMUNICATE WITH YOU?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
HOW CAN YOU WITHDRAW YOUR CONSENT?
If you don’t want us to process your data anymore, please contact us at kate@kateburnett.co.uk or unsubscribe through the link at the bottom of our newsletter
PRIVACY POLICY UPDATES
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
QUESTIONS ABOUT YOUR PERSONAL INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at kate@kateburnett.co.uk